Refund and Returns Policy


Because of the nature of our Special Order Wedding gowns, all sales are final. No refunds or exchanges.

We do have a “Love it Guarantee” where any item, before leaving the boutique, can be exchanged for an equal or higher valued item. These situations are handled internally with the store’s manager to ensure everyone has exactly what they need and they feel 100% confident on their wedding day!

Our only goal is that our customers are happy and feel well taken care of.  We do everything we can to make this happen!



If your item requires shipping, and you can not pick it up in-person, you are assuming all risks and are expect to inspect it immediately upon receiving.  We do fully inspect and go over the product prior to shipping, and will coordinate with you personally on a case-by-case basis!

Need help?

Contact us at hello@sophiasbridalandtux.com for questions related to refunds, returns, and shipping.